KidsWish and Insight – Raffle Privacy Policy – 14 April 2023
The KidsWish Ltd (KidsWish) and Insight Holdings Consolidated Pty Ltd (Insight) are committed to respecting and safeguarding your privacy. We are referred to here as “us”, “we” or “our”.
This policy concerns the charitable fundraising activities conducted by us together, for KidsWish. Our contact information is provided at the bottom of this policy. For more information on KidsWish or Insight, please see the contact details and the links to their policies at the bottom of this document.
The KidsWish Ltd (KidsWish) is a charitable organisation which works with children living with disabilities. KidsWish promotes awareness of its work, publicises its activities, informs the community about its work, responds to your comments or questions, administers its giving and conducts fundraising to support its activities by seeking sponsorship, operating fundraising activities including telemarketing and raffles and researching supporter attitudes.
Reasons for collecting information
This policy applies to our activities in fundraising, telemarketing, events we organise and supporter management, and outlines how KidsWish collects, uses and discloses personal information about our supporters and our contact records. This policy applies to KidsWish and Insight as the Australian Privacy Principle entities and to the contractors which we use for our telemarketing fundraising including.
How we collect information
We collect contact or personal information directly from you. This information may be collected from a number of sources including appeal letters and coupons, telephone enquiries and sales, donations, payments, event entry forms, merchandise sales, advertisement response forms, purchase of goods and services, mail services or otherwise, requests for information about our services, and via our websites for those purposes. We may record our phone conversations for which a notification is provided. In each of these sources we believe it will be reasonably apparent that our purpose is to seek your support for KidsWish’s raffles and its charitable purpose. You will be notified of our continued interest in contacting you and of your right to decline to receive further contact from us. Please see the contact information below to act on that wish. The information we collect is limited to personal information which may include name, age, gender, contact details and payment information.
A related purpose for which we collect personal information may include marketing. We may send marketing material to you if you have consented to receiving this material, the material is related to a purpose for which you provided information (implied consent) or provided it gives you a chance to stop or opt-out of receiving this material. KidsWish may contact you directly where it has acquired your contact details via information in the public domain such as phone book data or from data suppliers.
How we use information
We use mailing lists and collected information to update and maintain information and to contact new supporters. We use reliable mailing list companies, telemarketers, banking services and other suppliers who are also bound by the Privacy Act.
Information you have provided to us as a contact, a supporter or raffle participant with Kidzwish Foundation will be used to seek your continuing support of KidsWish Ltd. KidsWish is a new entity but is the successor of the activities of the Foundation and will continue to operate a fundraising raffle. If you no longer wish to support or to receive approaches or information from us, please contact us.
We do not collect information about health, politics, religion, ethnicity or other information known as sensitive information except incidentally in our conversations with you. We maintain the information for accuracy and completeness. We do this during our contact with you and from external sources.
Where required for example for accuracy or to act on your request to decline further contact, we may update the supplier of contact information for changes in the information you give us in accordance with this policy and that supplier’s privacy policy. We disclose information about you to third parties with your express or implied consent.
Information Security
We take all reasonable measures to keep any information held about you secure and to keep this information accurate and up to date. Information collected is kept in secure locations including in soft form in secured servers and where required is encrypted during transmission or in storage. Contracted suppliers are required to provide data security including firewalls, router settings and virus and interception protection.
Retention of information
We do not retain information about you which is no longer required or is in use for fundraising. We dispose of records, files, letters and payment records in a secure manner and require suppliers to delete records from systems as soon as possible after completion of each task.
We must request and will retain information regarding all financial or potential supporters and those transactions for charity regulation, taxation, the conduct of raffles according to state legislation and related purposes.
Overseas Processing
We ensure that the service providers which process personal information in any way, only do so according to an agreement which includes standards at least equivalent to or greater than the standards which would apply if that service provider was located in Australia. Such a transfer and disclosure may occur only for new contact acquisition. Some of our service providers are located in the United Kingdom, United States (for example: Google Analytics) and the Philippines. Personal information of existing supporters of KidsWish is not disclosed overseas.
You are entitled to know what information about you we hold and to correct that information. We will give you access to the information we hold about you. We may ask you to pay for document retrieval if that is necessary.
At any time, you may choose not to receive any further communication from us, or to alter the frequency and type of communication you receive. Please contact Raffle Customer Services on 1300 785 213 to arrange this or if you would like further information.
We may amend our privacy policy from time to time. We will notify you of any changes by posting the details of the changes in this policy on our website at www.KidsWish.org.au
Feedback, Queries or Complaints
If you are dissatisfied about any aspect of our privacy policy in relation to your contact information, please contact us. We are happy to consider all feedback, provide answers and where necessary act on any reasonable or legal request. We may need to identify you for that purpose.
KidsWish Raffle Customer Services
1300 785 213 info@KidsWish.charityraffle.com.au
KidsWish.charityraffle.com.au/privacy-policy/
c.service@insightcfs.com.au
To contact KidsWish or Insight generally;
KidsWish Ltd (ACN 649 591 239)
41 Willinga Road, Flinders, NSW 2529
1300 346 244 https://kidswish.org.au/
Insight Holdings Consolidated Pty Ltd (ACN 111 803 475)
72-80 Cooper St, Surry Hills, NSW 2010
Insight Privacy Policy
1300 365 896 www.insightfundraising.com.au
